Elfbeads Warranty Policy
At Elfbeads, we are committed to providing you with enchanting, high-quality products that bring a touch of magic and inspiration to your everyday life. We stand by the craftsmanship of our jewelry, and to ensure your complete satisfaction, we offer a 12-month warranty from the date of purchase.
What Is Covered:
- Manufacturing Defects: Our warranty covers any defects in materials or workmanship that may occur under normal use during the first 12 months from the date of purchase.
- Structural Integrity: We guarantee that our jewelry will maintain its structural integrity and craftsmanship for the duration of the warranty period.
What Is Not Covered:
- Normal Wear and Tear: Our warranty does not cover damage or wear resulting from normal use, including scratches, dents, or tarnishing.
- Improper Use or Care: Damage resulting from misuse, accidents, exposure to harsh chemicals, or failure to follow proper care instructions is not covered under this warranty.
- Alterations or Repairs: Any alterations, modifications, or repairs performed by third parties will void the warranty.
How to Make a Warranty Claim:
- Contact Us: If you believe your Elfbeads jewelry has a manufacturing defect, please contact our customer service team within the 12-month warranty period. Provide your original proof of purchase and a detailed description of the issue.
- Inspection: Upon receiving your claim, we will inspect the product to determine if it qualifies for warranty coverage. If the defect is covered, we will repair or replace the item at no additional cost.
- Resolution: If the product cannot be repaired or replaced, we will offer you a credit or refund for the original purchase price.
Warranty Limitations:
This warranty is only valid for the original purchaser and is non-transferable. The warranty applies only to Elfbeads jewelry items purchased directly from our authorized retailers or website.
If you have any questions regarding our warranty policy, please feel free to contact our customer service team. We are here to ensure your experience with Elfbeads is nothing short of magical.
Yours,
Elfbeads Team